Ian sitting at a desk smiling, with a cat laying in his arms looking at the screen.

Winston, my favourite coworker

About

Get to Know Me

I've always liked building things. Computers as a kid, business systems now, and a lot of random projects in between. The actual thing I'm building matters less than the process of figuring out how to make it work.

I'm always looking to learn, it's how I'm wired.

I spend probably too long researching things, and usually end up with knowledge I probably don't need. But I'm always learning something new, and that's what satisfies my curiosity. I've lost entire evenings to reading about joinery techniques, mechanical keyboards, and audio interfaces.

I like working with my hands, which is what got me into woodworking and hand tool joinery. When we bought our house a few years ago, we had a yard for the first time, which led to trying my hand at gardening as well. We've now got a strong native wildflower garden and have expanded into vegetables

Outside of all that, you'll find me watching the Winnipeg Jets, gaming, or on the couch with my cat Winston. He has strong opinions about where I should be sitting at any given moment.

Talents

Integration

  • System Architecture
  • API Integration
  • Data Pipelines
  • Workflow Automation

GTM Systems

  • CRM Processes
  • Business Operations
  • Customer Experience
  • Product Marketing

Enablement

  • Technical Documentation
  • Video Production
  • In-App Guidance
  • Knowledge Management

Operations

  • Process Automation
  • Forecasting & Reporting
  • Business Intelligence
  • Cross-Functional Leadership

Tech Stack

Automation & Integration

  • Zapier
  • Make
  • n8n
  • Tray.io
  • Segment
  • Appcues

CRM & Customer Systems

  • Salesforce
  • HubSpot
  • Intercom
  • Aircall
  • Zendesk

Analytics & BI

  • Snowflake
  • Looker
  • Mixpanel
  • Amplitude
  • Google Analytics

Project & Collaboration

  • Jira
  • Monday
  • Asana
  • Notion
  • Confluence
  • Slack
  • Miro
  • Guru

Enablement & Content

  • WorkRamp
  • Loom
  • OBS
  • Figma
  • Canva
  • Adobe Creative Suite

Cloud & Dev

  • AWS
  • OpenAI
  • GitHub
  • Vercel
  • Netlify
  • Cloudflare

Languages

REST APIs Python APEX SQL React (ish) HTML + CSS