About

Check out below for a bit about me

Ian Mckay at work with a cat.

My favourite coworker

Background

If I had to choose one word to describe myself, it would be curious. This curiosity has been the driving force behind my career, where I've built a strong foundation in tech and business operations with a passion for continuous learning and knowledge sharing. My fascination with tech and process has been a part of my life since I was a kid - I even built my own computer when I was 10!


My personal interests tend to reflect my passion for tech as well. I started with design, video production and content creation as a result of personal interests. And I've found a way to bring those skills to my professional roles, from creating videos to mapping user journeys. I'm a big believer in the SaaS industry, customer education, and product-led growth. I enjoy discussions in these areas and am always open to connecting with like-minded professionals.


Looking forward, I am excited about opportunities to further utilize my skills in project leadership, educational innovation, and strategic collaboration to drive growth and success in the ever-changing world of technology.

Talents

Project Management
Customer Education
Strategic Planning
Content Development
Process Optimization
User Experience
Agile Methodologies
Cross-Functional Leadership
LMS Expertise

Tech stack

Adobe Creative Suite
Salesforce
Appcues
Intercom
Quickbooks
Xero
GPT-4
Jira
WorkRamp

Languages

Python
React
HTML + CSS

Education

Quickbooks Certified ProAdvisor

Xero Certified Advisor

CompTIA A+

University of Manitoba (2010-2014)